Privacy Policy

1. Introduction & Scope

Northwest Barricade & Signs LLC ("NWBS," "we," "our," or "us") is dedicated to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, disclose, and protect information collected through our website (nwbarricade.com), our online safety apparel store, flagger certification registrations, commercial credit applications, equipment quote requests, and general customer interactions.

2. Information We Collect

We collect information in three primary ways: information you provide directly, payment information handled by secure processors, and technical information collected automatically.

3. Cookies & Tracking Technologies

Like most commercial websites, we use essential cookies and browser storage technologies to provide core website functionality, including:

• Remembering items in your shopping cart and facilitating online checkout.
• Maintaining secure user sessions and preventing fraudulent activity.
• Measuring aggregated site traffic and performance to help us improve our services.

You can adjust your browser settings to decline or delete cookies. However, disabling essential cookies may prevent shopping cart and checkout features from functioning correctly.

4. How We Use Your Information

We use the information we collect solely for legitimate business operations, including to:

• Create, maintain, and secure your online customer account and order history.
• Process, fulfill, and ship safety apparel and traffic equipment orders.
• Administer flagger training courses, record attendance, and issue certified Washington State flagger credentials.
• Prepare and deliver detailed project quotes, traffic control plans, and rental proposals.
• Evaluate commercial creditworthiness and establish net-30 billing accounts.
• Send transactional communications such as order confirmations, tracking numbers, class reminders, and invoices.
• Provide dedicated customer support and respond promptly to inquiries.
• Protect against fraudulent transactions, unauthorized access, and security threats.
• Comply with applicable legal, regulatory, tax, and accounting mandates.

5. Sharing & Disclosure of Information

We do not sell, rent, trade, or monetize your personal information to third-party data brokers or marketing agencies. We share information only in the specific, limited contexts below:

• Service Providers & Operational Partners: Trusted vendors who perform operational services on our behalf, including website hosting, payment processing, IT infrastructure, and shipping/freight carriers (UPS, FedEx, USPS, and commercial freight lines) to fulfill deliveries.
• Certification & Regulatory Agencies: For students attending our Flagger Certification courses, certification and attendance records are submitted to the designated state training and certification administrator (e.g., Evergreen Safety Council and WSDOT) strictly as required to validate, register, and issue state-recognized flagger certifications.
• Legal & Regulatory Compliance: When required to respond to lawful subpoenas, court orders, warrants, or applicable statutory mandates, or to enforce our terms, investigate fraud, and protect the rights, property, and safety of our company, employees, and customers.

Mobile Information: Mobile phone numbers collected for customer service, order notifications, or quotes will never be shared, sold, or rented to third parties or affiliates for marketing or promotional purposes.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including order delivery, active account management, satisfying statutory tax and accounting requirements, resolving disputes, and maintaining accredited flagger certification records as mandated by state training guidelines.

7. Data Security

We implement industry-standard administrative, physical, and technical safeguards to protect your personal data. All online credit card transactions are transmitted via SSL/TLS encryption and handled by PCI-DSS compliant payment gateways. While we maintain rigorous measures to secure personal information, no method of electronic transmission or data storage is guaranteed to be 100% immune from security compromise.

8. Your Rights & Choices

Depending on your jurisdiction and subject to legal exceptions, you have the right to:

• Review, update, or edit your saved profile information directly by logging into your account on our website.
• Request access to the personal information we hold about you.
• Request corrections or updates to inaccurate or incomplete personal details.
• Request deletion of your personal data, subject to legal, tax, or regulatory retention mandates (such as official flagger certification registries).
• Opt out of any non-essential informational communications at any time.

To exercise any of these rights, please contact us at estimating@nwbarricade.com.

9. Children's Privacy

Our website and commercial services are intended exclusively for commercial entities, professionals, and adult consumers. We do not knowingly solicit, collect, or retain personal data from children under 13 years of age (or under 18 for employment and vocational certification). If we learn that personal data from a child under 13 has been collected, we will promptly delete it.

10. Third-Party Links

Our website may contain links to external third-party sites, including state transportation departments, safety councils, and equipment manufacturers. We are not responsible for the privacy practices, content, or policies of those third-party websites.

11. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted directly to this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have questions, comments, or privacy requests regarding this policy, please contact our team: